
The honest diagnostic
Free social media audit that answers differently depending on what you run
Thirty six questions across six areas, weighted for your kind of business. A restaurant and a software company do not have the same weakest link, so they should not be handed the same list of fixes. This one is not a lead form with a score attached: there is no email field and nothing is sent to us.
Free, no sign up, nothing sent to us
The audit is free forever and works anywhere. We take clients outside the UK as well as in it. Prices are in pounds sterling and no VAT is added. If you are ordering from outside the UK your card issuer sets the exchange rate, and anything due in your own country is outside our invoice.
The audit
Two questions about you, then thirty six about the account
Answer honestly rather than generously. The value is in what comes back as a priority, and a flattering answer just moves a real problem further down the list.
This changes which fixes come out on top, not which questions you get.
Used to frame the result rather than to score it.
Thirty six questions, about six minutes. No email, no sign up, and the full result including every fix appears the moment you finish.
Your result
B
Your priority fixes
Already in place
What this is and is not
Most free audits are a lead form with a score attached
The pattern on this term is consistent: a handful of easy questions, a flattering grade, then an email gate before you see what to do about it. The score exists to justify the sales call. This one is built the other way round, and the differences are deliberate.
- 01No email field, anywhere
You get the full result, every fix and a downloadable plan without giving us anything. If a free audit needs your email before it will tell you what is wrong, the audit is not the product. You are.
- 02It weights by business type
Twelve business types, each with its own weighting across the six areas. A restaurant is told to fix pillars and cadence, an e-commerce brand is told to fix tracking and destinations, a software company is told to fix reporting. Same questions, genuinely different answers.
- 03Partly is an answer
Most real situations are neither yes nor no. The thing exists but nobody owns it. It happens sometimes. Two answer options force people into a flattering yes, and a flattering yes buries a real problem.
- 04It covers the boring half
Almost nobody audits operations, so almost nobody finds the account whose only administrator left two years ago. Access, cover, consent, music licensing and reserve content are a full sixth of this audit because they are what actually takes accounts offline.
- 05Every fix says how long it takes
A list of twenty problems with no sense of effort is a list nobody starts. Each fix carries an honest estimate, from five minutes to half a day, so you can pick what fits the afternoon you actually have.
- 06The numbers in it are sourced or owned
Where a figure is quoted it is attributed, and where something is our own observation from running client accounts it says so. There are no invented conversion multipliers on this page, which took removing several.
The six areas are brand and profiles, content and strategy, engagement and community, conversion and funnel, analytics and reporting, and operations and resilience. Six questions each, thirty six in total, and the order your fixes come back in changes with your business type: across the twelve types there are nine genuinely different priority orderings from the same set of answers.
What fixing it looks like
Three pieces from accounts we run end to end
An audit tells you what is missing. This is the part that comes after: the content that fills the pillars, made for brands including Headmasters and the Snaptrip Group travel portfolio. Click any to play, nothing loads until you do.
A salon visit
Filmed at Headmasters
Clinic and salonA hotel room reveal
Filmed on a working stay
HotelsIce cream, close up
45 seconds, built for the feed
Food and drinkAll three were filmed and edited by the two of us. The full library is in the UGC portfolio.
What to do with the result
A score on its own changes nothing. What matters is the order you work through the fixes and whether you stop after the first one. The list comes back ordered for a reason, so resist the temptation to start with the item that looks most enjoyable rather than the one at the top.
Do the first three, then run it again
Three fixes is roughly what a small team completes properly in a month. Six is what a small team abandons in week two. Take the top three, book the time for them, and re run the audit at the end of the month rather than reading the whole list and doing none of it. The score moving is a better signal than the score itself.
The operations questions are the ones to check first
If the audit flagged anything in operations and resilience, do that before the content work, however unglamorous it looks. An account whose only administrator has left the business is a problem that gets worse silently and then becomes urgent at the worst possible moment. Access, cover and consent are cheap to fix today and expensive to fix in a crisis.
Where the checkout questions come from
The conversion section leans on published research rather than our opinion, because the figures are well established. Baymard Institute puts the average cart abandonment rate at 70.22 per cent across a meta analysis of fifty studies, finds the average checkout displays 23.48 form elements against a workable 12 to 14, and calculates that fixing documented checkout usability problems raises conversion by an average of 35.26 per cent on large sites. If your audit flagged the checkout question, that is the size of the prize.
When the answer is that you need help
Sometimes the honest read of an audit is that the work exists and nobody has the hours for it. That is a capacity problem rather than a knowledge one, and no amount of re auditing fixes it. If that is where you land, the social media management UK plans are what it looks like when we run it, and we will say plainly if we think you would be better off doing it yourself for another quarter first.
Featured UGC portfolio
The content behind the accounts we run
Every category is on the UGC portfolio hub.
Frequently asked questions
About six minutes. Two questions about your business, then thirty six about the account across six areas. The result appears immediately with no email step, and you can copy or download the plan at the end.
Because the weakest link differs by sector. A restaurant lives or dies on content and community; a software company lives or dies on reporting and conversion. Every business gets the same thirty six questions, but the order the fixes come back in changes, and across the twelve business types there are nine genuinely different priority orderings.
Because most real situations are partly. The thing exists but nobody owns it. It happens some weeks. Forcing that into a yes produces a flattering score and buries a genuine problem underneath four cosmetic ones. Partly scores as half.
Above 80 is strong and below 50 means something structural is leaking effort. The more useful measure is the direction: run it, fix the top three, run it again a month later. A score that moved eight points in a month tells you more than any single reading of it.
Quarterly is a sensible rhythm for most businesses, and additionally after anything structural: a rebrand, a new person taking over the account, a platform change, or a launch. Monthly is too often to see movement and annually is slow enough that problems compound in between.
Particularly for a small business, because small teams have less room to waste effort. Most problems at this size are structural rather than creative: no pillars, no owner for replies, no way to tell which platform produced an enquiry. Those are cheap to fix and expensive to leave.
Because operations is what actually takes accounts offline, and almost no audit covers it. Who has administrator access, whether anyone can cover the account for a fortnight, whether staff consented to appearing, whether the music is licensed for business use. A business regularly discovers the only administrator on its own page left two years ago, at the moment it urgently needs to change something.
A free audit is self assessed, so it is only as accurate as your answers, and it cannot see your content or your numbers. A paid audit means somebody reads the actual account, the analytics and the competitors, and returns findings specific to what is there rather than to what you reported. This diagnoses; a paid one investigates. Use this to work out whether you need that.
Answer for your main platform, or for your overall approach if you run two or three at similar effort. The questions are written to apply across platforms rather than to any one of them, because the structural problems this finds are rarely platform specific.
No. It runs entirely in your browser. There is no email field, no sign up and no results gate, and your answers are never transmitted. The downloaded plan is generated on your device too.
Yes, and freelancers and agencies do. Run it per client with their business type selected, download the plan, and use it as the agenda for a review. There is nothing to attribute and no limit.
Our own judgement from running client accounts across travel, hospitality, beauty, wellness and e-commerce, rather than a published standard. That is why the weight applied to each area is shown on your result rather than hidden inside the score. Where a figure in a fix comes from research instead, it is attributed in the text.
Our channels
If you would rather watch than read
Velena and Dragos
Travel, food and influencer content from the two of us, and the channel where the long form work lives.
Open the channelVelena Lifestyle
The agency channel. UGC examples, client work and finished campaign videos.
Open the channel
Methodology, and what this audit cannot see
What it is. Thirty six weighted diagnostic questions across six areas, scored against a weighting that changes with your business type. Yes scores one, partly scores a half, no scores nothing, and each area total is multiplied by its weight for that sector before the percentage is calculated.
Where the weightings come from. Our own judgement from running client accounts, stated as such rather than presented as research. They are displayed on your result beside each area so you can disagree with them. Across the twelve business types the same set of answers produces nine different priority orderings, which is the point of asking.
Where the figures come from. The conversion section cites Baymard Institute for cart abandonment, checkout form length and the conversion gain available from fixing documented checkout problems. Everything else is either our own observation, and says so, or is a description of how a platform works rather than a statistic. An earlier version of this page carried several performance multipliers that could not be sourced, and they have been removed rather than re dressed.
What it cannot do. It cannot see your account, your content or your numbers, so it is only as accurate as your answers. It cannot tell you whether your content is any good, only whether the structure around it is sound. And it cannot fix a capacity problem, which is what a lot of low scores actually are.
The rest of the free tools
Ten tools, all built for the UK market, all free with no sign up and no email capture. Nothing here is a trial.
- Instagram engagement rate calculatorYour real rate against 2026 UK benchmarks, by industry and follower tier
- Best time to postPosting windows across eight platforms in UK clock time, with a heatmap
- Bio generatorEight platforms, real character limits and a truncation preview
- UTM link builderTag a link so analytics shows which post produced the enquiry
- Social media ROI calculatorROAS, CPC and CPA against UK benchmarks with a traffic light report
- Hashtag generatorThirty tags in three tiers, with UK niche tags and banned tag warnings
- UGC rate calculatorWhat to charge and what to pay, by niche, deliverables and usage
- QR code generatorTwelve code types with PNG and SVG export, built into the page
- Image converterBatch convert between JPEG, PNG, WebP and AVIF in your browser
- The whole libraryEvery free tool in one place, with new ones added regularly
Client reviews
What clients say, word for word
“If you want a self-starter with the ability to think strategically and minimize the time between ideation and creation, Velena is your go-to. She has done a phenomenal job with managing our UGC portfolio, curating and creating our content.”
Naila Abbasova, Enara Wellness. Google review, 5.0.“Fantastic service. Been a client for 3 years now and have seen fantastic results, increased viewers, followers and viral videos. Copywriting was on point and has been used in magazines like Conde Nast, Timeout and more.”
Darrell Johnston, Owner, No Escape London and Purgatory Bar. Google review, 5.0.“Velena was a pleasure to work with, she worked solely with the brief provided and was even ahead of her deadline. The content produced was clean, professional and on brand. We would love to work with Velena again in the very near future.”
Lauryn Middleton, Social Media Manager, Smirk. Client testimonial, October 2023.Every review is reproduced word for word. Read them all on the reviews page.
The two of us
Who wrote the audit

Velena Nikolova
Co-Founder and Creative Director
Velena Nikolova is Creative Director and the person on camera. A lifestyle creator featured in Women's Health, she films and edits the content that fills the pillars this audit asks about. More on the about page.

Dragos Nistor
Co-Founder and Business Strategist
Dragos Nistor handles strategy and reporting, and wrote the question set and the weightings from the accounts we run. Named a LinkedIn Top Entrepreneurship Voice in 2024. More on the case studies.
Knowing is the cheap half
An audit takes six minutes. Doing the top three fixes every month for a year is the part that separates the accounts that grow from the ones that stay busy. We have worked with 100+ brands since 2022 and currently run eleven accounts end to end, filming, writing, publishing and reporting. We reply within one business day, and nothing is filmed or scheduled until the brief is agreed in writing.









