Free toolVelena Nikolova and Dragos Nistor, co-founders of Velena Lifestyle

The honest diagnostic

Free social media audit that answers differently depending on what you run

Thirty six questions across six areas, weighted for your kind of business. A restaurant and a software company do not have the same weakest link, so they should not be handed the same list of fixes. This one is not a lead form with a score attached: there is no email field and nothing is sent to us.

★★★★★ 5.0 on Google from 10 reviews

Free, no sign up, nothing sent to us

The audit is free forever and works anywhere. We take clients outside the UK as well as in it. Prices are in pounds sterling and no VAT is added. If you are ordering from outside the UK your card issuer sets the exchange rate, and anything due in your own country is outside our invoice.

36questions
12business types
0email fields
Brand and profilesContent and strategyEngagement and communityConversion and funnelAnalytics and reportingOperations and resilienceBrand and profilesContent and strategyEngagement and communityConversion and funnelAnalytics and reportingOperations and resilience
As featured inWomen's Health|Rated★★★★★ 5.0 on Google from 10 reviews
High Wycombe, BuckinghamshireWorldwide clientsWeighted for your sectorNothing leaves your browser

The audit

Two questions about you, then thirty six about the account

Answer honestly rather than generously. The value is in what comes back as a priority, and a flattering answer just moves a real problem further down the list.

Not startedSix areas, weighted for your sector

This changes which fixes come out on top, not which questions you get.

Used to frame the result rather than to score it.

Before you start. There are three answers rather than two, because most real situations are partly. If the thing exists but nobody owns it, or it happens sometimes but not reliably, partly is the accurate answer and it scores as half.

Thirty six questions, about six minutes. No email, no sign up, and the full result including every fix appears the moment you finish.

Answer honestly, not generously

Your result

B

Your priority fixes

Already in place

    How the weighting works. Every question belongs to one of six areas, and each area carries a different weight depending on the business type you chose. For a restaurant, content and community outrank analytics. For a software company it is the other way round. The weights are our own judgement from running client accounts rather than a published standard, which is why they are shown to you on the result rather than hidden inside it.

    What this is and is not

    Most free audits are a lead form with a score attached

    The pattern on this term is consistent: a handful of easy questions, a flattering grade, then an email gate before you see what to do about it. The score exists to justify the sales call. This one is built the other way round, and the differences are deliberate.

    • 01No email field, anywhere

      You get the full result, every fix and a downloadable plan without giving us anything. If a free audit needs your email before it will tell you what is wrong, the audit is not the product. You are.

    • 02It weights by business type

      Twelve business types, each with its own weighting across the six areas. A restaurant is told to fix pillars and cadence, an e-commerce brand is told to fix tracking and destinations, a software company is told to fix reporting. Same questions, genuinely different answers.

    • 03Partly is an answer

      Most real situations are neither yes nor no. The thing exists but nobody owns it. It happens sometimes. Two answer options force people into a flattering yes, and a flattering yes buries a real problem.

    • 04It covers the boring half

      Almost nobody audits operations, so almost nobody finds the account whose only administrator left two years ago. Access, cover, consent, music licensing and reserve content are a full sixth of this audit because they are what actually takes accounts offline.

    • 05Every fix says how long it takes

      A list of twenty problems with no sense of effort is a list nobody starts. Each fix carries an honest estimate, from five minutes to half a day, so you can pick what fits the afternoon you actually have.

    • 06The numbers in it are sourced or owned

      Where a figure is quoted it is attributed, and where something is our own observation from running client accounts it says so. There are no invented conversion multipliers on this page, which took removing several.

    The six areas are brand and profiles, content and strategy, engagement and community, conversion and funnel, analytics and reporting, and operations and resilience. Six questions each, thirty six in total, and the order your fixes come back in changes with your business type: across the twelve types there are nine genuinely different priority orderings from the same set of answers.

    What fixing it looks like

    Three pieces from accounts we run end to end

    An audit tells you what is missing. This is the part that comes after: the content that fills the pillars, made for brands including Headmasters and the Snaptrip Group travel portfolio. Click any to play, nothing loads until you do.

    A salon visit

    Filmed at Headmasters

    Clinic and salon

    A hotel room reveal

    Filmed on a working stay

    Hotels

    Ice cream, close up

    45 seconds, built for the feed

    Food and drink

    All three were filmed and edited by the two of us. The full library is in the UGC portfolio.

    What to do with the result

    A score on its own changes nothing. What matters is the order you work through the fixes and whether you stop after the first one. The list comes back ordered for a reason, so resist the temptation to start with the item that looks most enjoyable rather than the one at the top.

    Do the first three, then run it again

    Three fixes is roughly what a small team completes properly in a month. Six is what a small team abandons in week two. Take the top three, book the time for them, and re run the audit at the end of the month rather than reading the whole list and doing none of it. The score moving is a better signal than the score itself.

    The operations questions are the ones to check first

    If the audit flagged anything in operations and resilience, do that before the content work, however unglamorous it looks. An account whose only administrator has left the business is a problem that gets worse silently and then becomes urgent at the worst possible moment. Access, cover and consent are cheap to fix today and expensive to fix in a crisis.

    Where the checkout questions come from

    The conversion section leans on published research rather than our opinion, because the figures are well established. Baymard Institute puts the average cart abandonment rate at 70.22 per cent across a meta analysis of fifty studies, finds the average checkout displays 23.48 form elements against a workable 12 to 14, and calculates that fixing documented checkout usability problems raises conversion by an average of 35.26 per cent on large sites. If your audit flagged the checkout question, that is the size of the prize.

    When the answer is that you need help

    Sometimes the honest read of an audit is that the work exists and nobody has the hours for it. That is a capacity problem rather than a knowledge one, and no amount of re auditing fixes it. If that is where you land, the social media management UK plans are what it looks like when we run it, and we will say plainly if we think you would be better off doing it yourself for another quarter first.

    Featured UGC portfolio

    The content behind the accounts we run

    • Hotels and Restaurants UGC videos by Velena Lifestyle

      Hotels and Restaurants

      Real client work, filmed and edited in house.

      View the work
    • Beauty and Skincare UGC videos by Velena Lifestyle

      Beauty and Skincare

      Real client work, filmed and edited in house.

      View the work
    • Food and Drink UGC videos by Velena Lifestyle

      Food and Drink

      Real client work, filmed and edited in house.

      View the work
    • Lifestyle UGC videos by Velena Lifestyle

      Lifestyle

      Real client work, filmed and edited in house.

      View the work

    Every category is on the UGC portfolio hub.

    Frequently asked questions

    Our channels

    If you would rather watch than read

    • Velena and Dragos

      Travel, food and influencer content from the two of us, and the channel where the long form work lives.

      Open the channel
    • Velena Lifestyle

      The agency channel. UGC examples, client work and finished campaign videos.

      Open the channel

    Methodology, and what this audit cannot see

    What it is. Thirty six weighted diagnostic questions across six areas, scored against a weighting that changes with your business type. Yes scores one, partly scores a half, no scores nothing, and each area total is multiplied by its weight for that sector before the percentage is calculated.

    Where the weightings come from. Our own judgement from running client accounts, stated as such rather than presented as research. They are displayed on your result beside each area so you can disagree with them. Across the twelve business types the same set of answers produces nine different priority orderings, which is the point of asking.

    Where the figures come from. The conversion section cites Baymard Institute for cart abandonment, checkout form length and the conversion gain available from fixing documented checkout problems. Everything else is either our own observation, and says so, or is a description of how a platform works rather than a statistic. An earlier version of this page carried several performance multipliers that could not be sourced, and they have been removed rather than re dressed.

    What it cannot do. It cannot see your account, your content or your numbers, so it is only as accurate as your answers. It cannot tell you whether your content is any good, only whether the structure around it is sound. And it cannot fix a capacity problem, which is what a lot of low scores actually are.

    The rest of the free tools

    Ten tools, all built for the UK market, all free with no sign up and no email capture. Nothing here is a trial.

    Client reviews

    What clients say, word for word

    ★★★★★

    “If you want a self-starter with the ability to think strategically and minimize the time between ideation and creation, Velena is your go-to. She has done a phenomenal job with managing our UGC portfolio, curating and creating our content.”

    Naila Abbasova, Enara Wellness. Google review, 5.0.
    ★★★★★

    “Fantastic service. Been a client for 3 years now and have seen fantastic results, increased viewers, followers and viral videos. Copywriting was on point and has been used in magazines like Conde Nast, Timeout and more.”

    Darrell Johnston, Owner, No Escape London and Purgatory Bar. Google review, 5.0.
    ★★★★★

    “Velena was a pleasure to work with, she worked solely with the brief provided and was even ahead of her deadline. The content produced was clean, professional and on brand. We would love to work with Velena again in the very near future.”

    Lauryn Middleton, Social Media Manager, Smirk. Client testimonial, October 2023.

    Every review is reproduced word for word. Read them all on the reviews page.

    The two of us

    Who wrote the audit

    Velena Nikolova, Co-Founder and Creative Director of Velena Lifestyle

    Velena Nikolova

    Co-Founder and Creative Director

    Velena Nikolova is Creative Director and the person on camera. A lifestyle creator featured in Women's Health, she films and edits the content that fills the pillars this audit asks about. More on the about page.

    Dragos Nistor, Co-Founder and Business Strategist at Velena Lifestyle

    Dragos Nistor

    Co-Founder and Business Strategist

    Dragos Nistor handles strategy and reporting, and wrote the question set and the weightings from the accounts we run. Named a LinkedIn Top Entrepreneurship Voice in 2024. More on the case studies.

    Knowing is the cheap half

    An audit takes six minutes. Doing the top three fixes every month for a year is the part that separates the accounts that grow from the ones that stay busy. We have worked with 100+ brands since 2022 and currently run eleven accounts end to end, filming, writing, publishing and reporting. We reply within one business day, and nothing is filmed or scheduled until the brief is agreed in writing.